Free Returns

Return Information

What happens if I want to cancel an order?

We try to ensure the shortest possible delivery time.

In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Clothes2order reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Workwear and Embroidery Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.

This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

All personalised items from Mina Print are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.

Print and Large-Format Return Information

In the unlikely event, that you believe that a Product is defective, we may request that you return the product for our examination.

Our liability in respect of misprints are as follows:

Quantities

No credit awarded

Pro rata credit awarded

Defective items reprinted

Up to 1,000

Misprints of up to 5%

Misprints between 6% -20%

Misprints of 21% and over

Up to 5,000

Misprints of up to 5%

Misprints between 6%-15%

Misprints of 16% and over

Up to 20,000

Misprints of up to 5%

Misprints between 6%-12%

Misprints of 13% and over

Over 20,000

Misprints of up to 4%

Misprints between 5%-10%

Misprints of 11% and over

Claims for damage, shortages or non-delivery must be advised via our concerns form within 7 days from the date that the Products were dispatched.

We shall not be liable in respect of any claim unless we are notified in accordance with paragraph except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

We may ask you to send us photographic evidence and a number of samples showing any damage or defects and to retain the Product for 30 days after receipt for the purposes of inspection by ourselves or our agents or representatives.

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